Cancellation and Refund Policy

Last updated on February 21, 2026

At KioPixel, we value our clients and strive to deliver exceptional results. This Cancellation & Refund Policy outlines how cancellations and refunds are handled for services/subscription purchased from KioPixel.

1. Subscription Model

KioPixel provides Software as a Service (SaaS) products on a subscription basis (monthly / quarterly / annual plans, as applicable). By subscribing to our services, you agree to recurring billing as per your selected plan.

2. Cancellation Policy

• Users may cancel their subscription at any time through their account dashboard or by contacting our support team.
• Cancellation will stop future renewals.
• Access to the service will continue until the end of the current billing cycle.
• No partial-month cancellations are permitted once a billing cycle has started.

3. Refund Policy

• Due to the nature of digital SaaS products, all payments are non-refundable unless otherwise stated in this policy.
• Refunds may be considered only in the following cases: Duplicate payment Incorrect billing due to technical error Failure of service activation due to system error Refund request made within [7] days of first-time subscription (only if clearly mentioned as refundable plan)
• Refunds will not be provided for: Change of mind Partial usage of service Failure to cancel before renewal Violation of terms of service Account suspension due to policy breach
• If a free trial is offered: No charges will apply during the trial period. Users must cancel before the trial ends to avoid automatic billing. Once billed, standard refund rules apply.

4. Chargebacks & Payment Disputes

• Initiating a chargeback without contacting KioPixel first may result in immediate suspension of your account. We encourage users to contact our support team to resolve billing disputes.
• Refunds will be issued through the same payment method used during the original transaction, unless otherwise agreed.
• Processing time may take 5–10 business days depending on the payment provider.

5. Force Majeure

KioPixel shall not be liable for refunds due to delays or non-performance caused by circumstances beyond our reasonable control, such as natural disasters, strikes, system failures, or third-party service disruptions.

6. Plan Upgrades & Downgrades

Upgrades may be prorated and charged immediately.

Downgrades will apply at the next billing cycle.

No refunds will be issued for downgrades during an active billing cycle.

7. Changes to This Policy

KioPixel reserves the right to modify this Cancellation & Refund Policy at any time. Updated versions will be posted on this page with the revised effective date.

8. Contact for Cancellations & Refunds

For any cancellation or refund-related queries, please contact us at:
Email: support@kiopixel.com
Phone: +91-8375941355
Address: Sparkzont, A7, 3rd Floor, Sector 10 , Noida, Uttar Pradesh - 201301